Noble Systems Has Been Issued its 200th U.S. Patent for Contact Center Technology

Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, has been issued its 200th U.S. patent. Noble’s IP Team has acquired more than 25 new patents year-to-date, and is on track to post a record year for new patents issued.

Noble Contact Center, Workforce Engagement and Analytics technologies are used by tens of thousands of agents at client installations worldwide to manage millions of customer contacts each day.

Of note, is that every member of the company is able to participate in the company’s IP Innovations Program, which recognizes team members’ collaboration in developing new technologies; more than 50 employees have their names on patents for Noble Systems.

This milestone reflects the company’s ongoing commitment to product innovations and providing business advantages to clients.

Noble Systems’ 200th patent is for the company’s customer experience enhancing technology which allows agents to interact with customers over multiple channels concurrently (#10,447,853 “Graphical User Interface for Managing Multiple Agent Communication Sessions in a Contact Center”). This innovation allows increased agent control in Noble’s agent desktop (Noble Composer) for handling multiple sessions involving multiple communication channels. Agents can more easily navigate between simultaneous sessions with multiple contacts through a better human-interface design.

Read More

Get updates in your mailbox

By clicking "Subscribe" I confirm I have read and agree to the Privacy Policy.

About JMRConnect

JMRConnect is an award-winning public relations, digital and influencer communications agency that helps brands connect to their target audience.

"Employee Advocacy Platform, CEI, Wins 2017 SABRE Award for "Best Marketing Technology"

"The most proactive agency I've ever worked with!" - Samantha Osowski, SVP Marketing for Yorktel

Our clients' successful campaigns are marked by tier-1 media coverage, thought leadership, 3rd-party recognition, and multi-channel visibility. Engaging both internal and external stakeholders transforms friends, followers, and industry leaders into loyal brand advocates.

"Shaping Influence Worldwide®: A trademarked, 360-degree approach to telling your brand's story with focus, consistency and authenticity, across every medium."

Social media has changed both how, and from where people receive and consume news and information. For advocacy to be effective, messages must not only reach your target audience, but also resonate across multiple channels to impact opinions, build brand trust, and solidify reputations. Our 360-degree approach leverages traditional, interactive digital, and social engagement to tell your story with focus, consistency and authenticity, across every medium.