Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, has been issued its 200th U.S. patent. Noble’s IP Team has acquired more than 25 new patents year-to-date, and is on track to post a record year for new patents issued.
Noble Contact Center, Workforce Engagement and Analytics technologies are used by tens of thousands of agents at client installations worldwide to manage millions of customer contacts each day.
Of note, is that every member of the company is able to participate in the company’s IP Innovations Program, which recognizes team members’ collaboration in developing new technologies; more than 50 employees have their names on patents for Noble Systems.
This milestone reflects the company’s ongoing commitment to product innovations and providing business advantages to clients.
Noble Systems’ 200th patent is for the company’s customer experience enhancing technology which allows agents to interact with customers over multiple channels concurrently (#10,447,853 “Graphical User Interface for Managing Multiple Agent Communication Sessions in a Contact Center”). This innovation allows increased agent control in Noble’s agent desktop (Noble Composer) for handling multiple sessions involving multiple communication channels. Agents can more easily navigate between simultaneous sessions with multiple contacts through a better human-interface design.